If you got any negative reviews, immediately offer customer support, this will help you to retain customers. This can be easily performed since the chat is through the WhatsApp.
Go to “WhatsApp setting”, and then scroll down and able to see the 9th option as “Support for low rating”. You should enable that and give the country code and your store WhatsApp support number. Low Rating Support is a sessional message. This is the message we deliver to dissatisfied consumers (who gave a rating less than or equal to 3).
WhatsApp’s support for Low Rating messages allows you to deliver immediate customer service to dissatisfied consumers. Your clients will be able to simply contact you and address any difficulties if you provide your WhatsApp support number.